VA responds to Donnelly’s request for an investigation into local branch

FORT WAYNE, Ind (WANE) – A local veteran who exposed a mailing mistake by the VA Northern Indiana Health Care System never thought congress would get involved. After our 15 Finds Out Investigation, Senator Joe Donnelly requested a full investigation into how the veteran received two other patients’ medical results in the mail.

The local VA responded to Donnelly’s letter on Tuesday. The branch currently has a patient privacy expert reviewing its procedures.

Fort Wayne Veteran Kenneth Hanks is pleased that word of what happened to him is reaching Washington D.C.

“I just hope they find out what went wrong and correct the problem,” Hanks said. “Vets should have the same privacy at a VA hospital as I would have if I went to Parkview or Lutheran.”

Donnelly asked VA Northern Indiana Health Care System Acting Director Jay Miller to give him a plan for the investigation.

“We’ve actually done a full review,” Miller said. “We also have a specialist that came that I have worked with in the past, a privacy officer, who is doing a full review this week.”

Miller said the mistake seems to have come from a mailing machine in Marion, which maintenance has been called to look into.

“The machine itself actually folds the letters and places the letters in pre-stamped envelopes,” Miller said. “What we found is basically three letters stuck together.”

“Fort Wayne, it’s a good hospital, it’s taken care of me, but things like that shouldn’t happen,” Hanks said.

Miller expects the final report on Friday.

NewsChannel 15 asked for an interview with Senator Donnelly about his request, but we were denied.

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