CROWN POINT, Ind. (AP) — A northwestern Indiana county facing a state mandate to consolidate its emergency dispatch operations is still struggling to gets its call center fully staffed more than a year into that merger.
Lake County launched the consolidation of its 18 municipal dispatch operations for its sheriff, municipal police and fire departments in January 2015.
But County E-911 Director Brian Hitchcock says the consolidated call center has yet to reach the 95 full-time dispatchers allotted in county budget plans.
He says consolidations always have early high turnover rates because it’s stressful work taking calls for emergency services from the public and relaying them to police, fire or medical workers in the field.
Hitchcock tells The (Munster) Times that some people just can’t work in that environment because “it’s too intense.”
Information from: The Times, http://www.thetimesonline.com
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