FORT WAYNE, Ind. (WANE) Several people who receive Supplemental Nutritional Assistance Program (SNAP) benefits reported a problem with their EBT card, which is used for grocery shopping, Sunday.
Grocery stores statewide had issues processing EBT cards.
Spokesperson for the Indiana Department of Family and Social Services Administration (FSSA), Jim Gavin said the problem occurred when the card vendor, JP Morgan Chase, had an outage. The outage started at 11 p.m. Saturday and was over by 11 a.m. Sunday, according to the company.
Gavin said JP Morgan Chase wasn’t able to confirm if it was a complete outage. During the time issues were happening, there was a higher than normal denial rate when people tried to use their EBT cards.
FSSA is still looking into what would have caused the spike in denials.
The outage affected all states in the eastern part of the country that use ENT cards provided by JP Morgan Chase.
Multiple grocery stores, including Kroger, Walmart and Meijer suffered from the outage. An employee first noticed the problem after midnight on Sunday.
SNAP is a federal aid program that helps low income people and families get food they need. It was formerly known as food stamps.
Benefits are handed out on a monthly basis. The day households are eligible to receive it are staggered throughout the month and deposited onto a special card. There was not a deposit scheduled for Sunday. The next deposit date is Monday.
FSSA oversees the SNAP program. For more information on SNAP, click here.