City utilities transitioning to new billing system

Utility billing changes are coming to the city of Fort Wayne.

FORT WAYNE, Ind. (WANE) The city utilities office is launching a new account management and billing system, changing how its 100,000 customers pay their bills.

In addition to the new system, a new website will be developed. Utilities spokesperson Mary Jane Slaton said customer will have access to real time payment postings.

“It’s going to provide our customers with a lot more online options, a lot more ways they can get information from us about their accounts, more ways they can pay their bills and receive their bills online,” Slaton said.

Until that happens June 22, Slaton said customers will not be able to make any payments with a credit card.

“We need to stop those payments so we can get all of our data arranged in our current system and be able to transfer it all into our new system,” Slaton said.

You can pay with cash, check or continue to use the website to pay with an e-check. You can make those payments over the phone, in person or through the mail. After the launch of the new system, everyone will be assigned new account information.That information can be found on your first bill after June 22.

“They’ll have a new customer account number, a new customer number. They’ll need to register online and then they can use our website. It’s just for security purposes,” Slaton said.

You will need both of those numbers to make payments over the phone and online. Slaton said she expects questions about the changes, and wants people to get their money in as soon as possible.

“We encourage them to not way until the last minute. Plan ahead,” she said.

If you typically visit the walk-in office to pay your bills, it’s important to know the utilities office will be closed June 19 through the morning of June 22. During that time customers will not be able to call-in payments either. Slaton said they will be understanding of difficulties with the new system and penalties for late payments will be on a case-by-case basis. If you have any questions about the changes you can call the Customer Relations Center at (260) 427-1234.

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