Service outage possible for Steuben Co. Frontier customers

STEUBEN COUNTY, Ind. (WANE) Frontier customers in the Fremont area in Steuben County could experience a service outage as crews install new equipment for the next two nights.

Between 1 a.m. and 3 a.m. on April 15 and 16, crews will start to move to new equipment for phone, internet and data services. On one of those nights, customers in northeast Steuben County may experience an outage lasting approximately one to two hours.

Customers who experience an emergency during an outage will want to use their cell phone to call 911 or go to the nearest fire or police station.

Frontier is performing network upgrades to the facilities on the north side of Angola and customers will be rerouted to new equipment. This comes before construction continues on the Pokagon Trail.

Customers may need to restart their modem after the Frontier crews transfer to new equipment, Frontier listed these steps to reboot high speed internet connection:

  • First, power the PC or Mac completely down. This step alone is sufficient enough if you have an internal High Speed Internet modem.
  • Second, power off the modem by removing the power cord from the back of the High Speed Internet modem.
  • Keep your computer and the modem turned off for at least one minute. Replace the power cord to the back of the High Speed Internet modem and wait for the modem’s lights to stabilize.
  • Power the PC or Mac back on and see if browsing is restored.

Customers also may call Frontier customer service at 1-800-921-8101 for additional help.


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