Fees spark confusion in Indy bike-share program

Photo of bikes part of Indianapolis' Bike Share program (Courtesy WISH)

INDIANAPOLIS (AP) — A popular new bike-sharing program in downtown Indianapolis has yielded some unpleasant surprises for riders when it’s time to pay the bill.

Riders say they’ve been confused by the fee structure for the Pacers Bikeshare program. The program offers unlimited use of a bike for 24 hours in exchange for an $8 pass. But The Indianapolis Star reports some riders aren’t checking the bike in every 30 minutes as required, and that has led to overage charges as high as $150.

The 250 bicycles have been ridden nearly 53,000 times in the program’s first three months.

Cultural Trail Executive Director Karen Haley says rental rules are posted at every station.

She says first-time riders who make a mistake and contact the bike-share program are being given refunds.


Information from: The Indianapolis Star, http://www.indystar.com


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